Duties and Responsibilities for the position include, but are not limited to, the following:

Quality Control & Service Standards

• Develop, implement, and maintain cleaning quality standards and operational procedures to ensure consistency across all client sites.
• Regularly review and update cleaning checklists, service guides, and scope of works to align with best practices and client requirements.
• Establish and monitor performance metrics (KPIs) to evaluate the effectiveness of cleaning operations and identify areas for improvement.
• Ensure cleaning outcomes consistently meet the company’s standards of excellence and client expectations.

Inspection, Monitoring & Reporting

• Conduct regular site inspections and audits to verify that cleaning services meet established standards, contractual obligations, and safety requirements.
• Document inspection findings, identify deficiencies, and coordinate corrective actions with site supervisors or contractors.
• Maintain accurate records of inspections, incident reports, and quality reviews for accountability and continuous improvement tracking.
• Prepare detailed reports for management and clients, outlining inspection results, site performance, and any required follow-up actions.

Site Reassessment & Scope Management

• Reassess client sites periodically to ensure that the scope of works remains suitable for each facility’s needs.
• Recommend and implement amendments or adjustments to the scope to improve efficiency, coverage, or service quality.
• Collaborate with management to update proposals and documentation following any scope changes or performance improvements.

Continuous Improvement & Upselling Support

• Identify opportunities to enhance service quality through improved methods, technology, or staff training.
• Recommend additional services (e.g., pressure washing, carpet cleaning, or window cleaning) where these can improve the overall client experience and site presentation.
• Support management in developing and promoting service improvement initiatives and client communications materials (e.g., service summaries, booklets).

Team Leadership & Training

• Provide on-site coaching and mentoring to cleaning teams, ensuring that correct techniques, safety standards, and quality expectations are followed.
• Assist in onboarding and training new employees, emphasizing company standards, cleaning methods, and safety compliance.
• Conduct performance reviews and team meetings to discuss service quality, site issues, and improvement strategies.

Meetings & Communication

• Organize and participate in meetings with contractors and employees to discuss performance, share feedback, and align on quality objectives.
• Attend client meetings (as required) to review inspection results, address concerns, and demonstrate commitment to continuous improvement.
• Maintain clear, professional communication with internal teams, management, and clients to support smooth operations and transparent reporting.

Compliance, Safety & Risk Management

• Ensure that all cleaning operations comply with Work Health and Safety (WHS) regulations, environmental standards, and company policies.
• Conduct regular safety checks and verify that staff follow safe practices when using equipment and chemicals.
• Report and address potential hazards, incidents, or non-compliance promptly and accurately.

Additional Responsibilities

• Be flexible and willing to perform other quality-related duties as required by management or operational needs.
• Participate in training and development programs to enhance skills in quality management, inspection techniques, and leadership.
• Contribute to a positive, professional workplace culture focused on accountability, teamwork, and continuous improvement.

Requirements for applicants:

• Minimum 2 years of experience as Quality Assurance Manager or Quality Control/Account Manager.
• PR, Citizen or temporary visa holder with full work rights
• Valid Australian Driver Licence
• Experience managing or auditing multiple client sites or contractors.
• Familiarity with commercial, industrial, or strata cleaning operations.

Skills and Competencies

• Strong knowledge of cleaning standards, materials, and methods.
• Excellent attention to detail and ability to identify and correct deficiencies.
• Good understanding of WHS compliance, chemical handling, and safe work practices.
• Effective communication and interpersonal skills for dealing with stakeholders.
• Strong organizational and time management skills, with the ability to manage multiple sites or priorities.
• Proficiency in using inspection checklists, reporting tools, and intermediate computer applications (e.g., MS Office, Job management and inspection apps).
• Problem-solving mindset with a proactive and solution-oriented approach.
• Ability to train, motivate, and supervise staff to ensure consistent service quality.
• Ability to work effectively under pressure in a fast-paced environment, regularly handling operational issues, complaints, and urgent site matters calmly and professionally.

Personal Attributes

• Professional, reliable, and committed to maintaining company standards.
• High level of integrity, confidentiality, and accountability.
• Ability to work both independently and as part of a team.
• Flexibility to work outside regular hours when required (e.g., early morning or evening site visits).

Job Type: Full-time

Application Question(s):

• Are you Australian citizen? if not, please inform your current visa.

Experience:

• Quality Assurance Manager: 2 years (Required)

Licence/Certification:

• Australian Driver Licene (Full Licence) (Required)

Location:

• Brookvale NSW 2100 (Required)

Work Location: In person