EMPLOYEE HUB
SERVIS
Download the Servis app to view your schedule, job details, and updates in real time. This is where all your shifts will be managed.
DOCUMENTS
FAQs
Rosters, Shift & Extra Work
How do I check my cleaning schedule?
Your full schedule and shift details are available in SERVIS.
To view your jobs in Servis, login to the Servis mobile app to see your personalized, daily, or weekly schedule, including specific job details, notes, and photos. You can also use the app to filter and search through active jobs, or access the desktop platform to view, manage, and track all your jobs from start to finish.
Where can I find information about the site (Site access, key location, scopeofworks, etc)?
To view the details of your jobs in Servis, login to the Servis mobile app to see your personalized, daily, or weekly schedule, specific job details, notes, and photos.
You can also use the app to filter and search through active jobs, or access the desktop platform to view, manage, and track all your jobs from start to finish.
Who do I contact for other shifts related questions?
Contact your Site Account Manager for: Site access issues, access requirements, operational problems, client feedback, scope questions, site procedures.
For other rosters or shift queries contact the Office Service Team
Payments & Accounts
Why is my payment delayed?
Payments may be delayed for shifts not completed In Servis App, or If a contractor documents, including Public Liability or Workers Compensation insurance, have expired, payments will be paused until current documents are submitted.
When and how much will I get paid?
All employees are paid according to the NSW Cleaning Services Award every Wednesday.
Cars, Equiptment, Consumables & Uniforms
How do I request new equipment, consumables, or uniforms?
Complete the Internal Supplies & Maintenance Request Form
What if my car, cleaning equipment on site brakes down or not working properly?
- Contact Warehouse Supervisor
- Follow up with an email so we can track the issue.
Cars & Vehicles – Report to the Service Team immediately for next steps (towing, support, replacement vehicle). Call Ampol Roadside Assist (phone number on the back of the Card Phone: 13-XXXX. Roadside Assist can help with common vehicle issues such as flat batteries, flat tyres, lockouts, fuel delivery, and towing if the vehicle cannot be driven.
Cleaning Equipment – Report to the Service Team immediately for next steps Use for: Unknown equipment issues, Mechanical support, Maintenance.
How do I order consumables?
- Complete the Internal Supplies & Maintenance Request Form (48 hours notice)
- Pick up from Brookvale Warehouse
If unsure, contact the office Support team Marcel or Miguel in the Warehouse.
Improvements, Safety & Incident Reporting
What do I do if something goes wrong? (accidents, injuries or issues)
URGENT ISSUES
Call inmediately if:
- Someone is badly hurt
- There is a safety hazard
- Work cannot continue
- Behaviour is unsafe or serius
(You will still need to complete the Internal Feedback form afterwards)
FEEDBACK, INCIDENTS, SAFETY OR EQUIPTMENT ISSUES, AND IDEAS
Please fill the Internal Feedback Form
IF THE ISSUE IS SERIOUS OR REPEATED
Email service@ntfg.com.au when:
- The issue is repated
- The issue is serious
- Someone is injured
I have an idea to improve how we work. Who do I tell?
Share your suggestion with the Service Team using the Internal Fedback Form
Holidays & Leave
How I request Holidays?
Please complete the Holiday request Form
Does submitting a Leave Request form mean my holiday is approved?
No. Your leave is only approved once you receive a confirmation email from the office.
How do I change my holiday request after it is submitted?
You’ll need to submit a new request in the Holiday Request Form.
How do I report my Sick Leave?
Complete the Holiday Request form
How do I change my shift if I am sick?
